for the matter any other boss does not like asking questions .he will yell at us by saying, “you people are giving lame excuses!” who says ‘A boss is a boss?” I would say ‘A boss can be an ass hole. He can talk either side of his mouth, where as you cannot. That is the advantage of being a BOSS. We get enough shouting from customers some time for manufacturing defect of products; any given time there are more than 4000 customer case pending in consumer court. Shouting back at customer will cost our job and our boss shouts at us for not bring enough revenue for him. Our Boss was under tremendous pressure to show ten lakhs worth of business per month. I was a good technician, when it comes to meeting target I was always above average .it is impossible to meet target every time. If you remember 80 % of the work is done by 20% of the work force then you will understand what I mean. When our boss humiliated me in front of others for not archiving target I felt that I could forgive my enemy, if ever I wanted to kill someone it must be our boss! So much pressure at work place, no housewife or a mother will never know what is present day work pressure or how much we technician get abused by manufactures, by our boss and also by customer. When it is a question of family survival and keeping the job, we take everything in our stride.
After the globalization manufactures localized their work. Manufacture goods, spare parts, put cash in their bank and attend consumer case at the court. Period. They now run their office with skeleton staff.
Franchise technician’s work includes not only servicing their equipment but also to generate as much as money for the manufactures. A Technician becomes all in all. He must be a sales person, capable of selling products or spare parts, collection agent, PRO for the manufactures. His duty also includes. Read warning to make sure that the customer are not going to consumer court at any cost .we were asked to settle the dispute then and there. How you do it is none of the manufactures business! Their argument is that if it is not a manufacturing defect then the fault lies with the technician! How convenient it is for them to blame on technician. Company executives come to franchise only to preach. It comes naturally to them .how many examples read cock and bull stories they tell us for motivation. Ask any of the company or franchise boss to be in our shoes, they get pissed off. That too for peanuts for per calls. (Rs20 per calls) Rest is assured when you return home... God blesses those poor souls!
After “liberalization” (globalization) franchise, system was introduced in India. Is it a bane or boon? Having worked for more than five years for India’s leading white goods manufacture’s franchise, let me explain how franchise system and technician work for you. It will open up your eyes! Only super brand products and high-end model appliances get top priorities for immediate attention. Other models are made with cheap materials. You will find white goods are programmed to run till the guarantee period only. If you do not take annual maintenance contract, then your equipment will refuse to cooperate with you. Imagine if you have computer, air conditioner, fridge, washing machine and other appliances. Yearly you need to set aside money to run the show.